A successful CRM deployment depends on how carefully it has been planned, and on the extent your team members are on board. This is why we provide you with an end-to-end solution, spanning from identifying your organization's particular needs, to training your team members so they're all comfortable with this new system and actually use it to its fullest extent.
PLANNING YOUR CRM SOLUTION
Your organization's needs and expectations from a CRM are unique. You may want increased sales, more focused interactions with your contacts, or engaging multiple mailing lists in drip marketing campaigns.
You may also need a solution that integrates your products/ services with online sales platforms that feed all sorts of data right back into each potential customer's personal record.
The opportunities are endless and span from a simple online address book to fully-fledged ERP solutions. So whatever your particular business needs are, there is always just the right set of solutions available to make it all happen.
Whatever you reasons and requirements are, we will make sure they are thoroughly researched, understood, and analyzed to ensure the most suitable CRM environment ends up being configured and installed. Moreover, the solution we will install will be scalable so it serves your needs for many years to come so your investment will yield the highest ROI for a long time to come.
SETUP, CUSTOMIZING, DEPLOYMENT
Even the best CRM solution needs a great deal of customization to suit your particular needs. In fact, the better the solution, the more it can be fine-tuned so it serves your purposes best.
And capitalizing on the exceptional flexibility and capability of the solution we work with, "not possible" or "can't be done" are phrases you will never hear us say.
Most importantly though, we can speaker from our own experience; we use our CRM system as a complete event management solution with custom modules for each event's registrations, sponsors' management, soliciting speakers and presenters, and all other functions that are needed for end-to-end event management, including invoicing, collections, printing badges, etc. This is just one example of how a CRM system can be completely customized and configured to fully serve the purposes of a very specific vertical business. And this is exactly what we will demonstrate very clearly once we've had a chance to meet with you to discuss what it is that you specifically require.
TRAINING, TRAINING, AND THEN SOME MORE TRAINING
Securing your team's buy-in is one area you will see us focusing on tremendously. We will, before - during - and after - the project make sure your team members are fully involved and engaged, build a vested interested in the process, and become vivid users and loyal advocates for your CRM system. We accomplish this not only through extensive training on the system at its macro and micro levels, but also by consulting them, engaging everybody in the design an roll-out phase, and carefully listen to their concerns and recommendations.
SUPPORT, TECHNICAL AND OTHERWISE
Our business has always been - and will remain built on long-term relations. Our philosophy is that you can basically sell anything to anyone once. But it takes a lot more than that to convert one-time customers to long-term clients, and ultimately to advocates of your brand, products, and services.
Going the extra mile is what will make all the difference. That's why we offer you some additional services that will really make a difference, such as consolidating and cleaning your contacts, lead generation, and others.
DATA CONSOLIDATION & CLEANING
This is usually where many CRM projects get stuck; consolidating, deduplicating, and updating all contact records saved in multiple Outlook PST files. We will of course provide you with the needed templates to consolidate all data from your users, but if you need us to take this one step further and remove all duplicates, make sure contact details are updated, and contacts are properly grouped and classified, we'll make it happen!
The best CRM system isn't worth the code it's written in if it's not constantly populated with fresh and promising leads. To ensure your sales and marketing teams have an ever-growing pool of leads and prospects at their disposal, we offer you our leads generation services to populate your database with any number of fresh leads each day you may need. All leads will of course be categorized and grouped by interest, level of influence, etc.