Automating customer support may seem smart, but it’s driving customers away. People want people, not machines. Invest in real, trained service reps—they build trust, convert better, and create lasting relationships that bots never will.
Blog tagged as Digital Transformation
Is AI killing the consulting business? Not quite. It’s transforming it. While AI replaces routine tasks, top consultants are using it to deliver deeper insight and greater value. The future belongs to those who blend tech with human judgment.
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