YOUR CUSTOMER
RELATIONS MANAGEMENT
SOLUTION - YOUR CRM

A CRM? REALLY??

Yes, you need one. Absolutely. No questions asked! If you don't have one already, you are missing out big time!

It doesn't matter if you are a large corporation, a micro-enterprise, or a non-profit. Every organization needs and must stay connected with all the people essential to its business.

People such as your customers, leads, prospects, members, constituents, vendors, and basically anyone else who counts and whom you interact with during the course of your business conduct.

Connect with the people who matter for your business

DON'T THINK OF IT AS ANOTHER PIECE OF TECHNOLOGY

If you think of a CRM solution as another piece of software that you must have because everyone else does, you're looking at this the wrong way.

Think of it as your indispensable tool that empowers you to convert leads to prospects, to customers, to clients, and finally to loyal advocates who go out of their way to promote your business, products, and services.

Think of it as the melting point of your business intelligence; the one single place that helps you to make sense out of massive amounts of data so your marketing and promotional campaigns become personal, focused, and drive tangible results.

A CRM is not merely anothe piece of technology

WHAT HAVING A CRM WILL MEAN FOR YOUR BUSINESS

A CRM ("Customer Relations Management" or "Contacts Relations Management") Solution is the consolidation point where everything you have and know about your business contacts such as leads, prospects, clients, vendors/service suppliers, and others come together and provide business intelligence that you can use to grow your business.

Amongst many others, through your CRM, you will be able to communicate with your customers on a very personal one-on-one basis, even if you have thousands of contacts in your system. By keeping track of what makes each of your leads or customers "click", you can now mass-email targeted marketing messages that differ from recipient to recipient based on his/her unique preferences and interests.

AMPLIFY YOUR BUSINESS DEVELOPMENT RESULTS

Optimize the time you spend on prospects and leads, and boost your revenue with razor-focused business development tactics.

SUCCESSFULLY IMPLEMENT THE 80/20 RULE

80% of your revenue comes from 20% of your customers. With an intelligent CRM, you will be able to spend 80% of your time and effort on those to optimize revenues.

MAXIMIZE THE IMPACT OF YOUR MARKETING TACTICS

Generating quality leads is key to success. With an arsenal of marketing tools, you will be able to constantly supply your sales funnel with promising leads and prospects.

CONNECT WITH THOSE WHO COUNT ON A 1-ON-1 BASIS

It doesn't really matter if you have hundreds or thousands of contacts in your database. With a CRM, you can communicate with each one personally and individually.

ELIMINATE REDUNDANCIES AND REPETITIVE ACTIVITIES

Your CRM comes with an arsenal of automation tools, so you and your team can stay focused on what matters; sales, marketing, and serving customers!

CONNECT WITH OTHER BUSINESS APPLICATIONS

Optimize your operations by connecting your CRM to other business systems such as finance, project management, marketing, HR, customer support, etc.

WHY HAVING A CRM IS SO IMPORTANT!

BUSINESS CONTACTS ARE COMPANY PROPERTY

It takes a lot of time and energy to collect, clean, and record relevant data. It's basically one of your most important investments. Therefore, data simply belongs in a place where everybody has access to and can be viewed and used for different business purposes. This is not only important for marketing, but equally critical for virtually all of your business processes.

DATA MUST BE KEPT UP-TO-DATE AT ALL TIMES

In today's age of information, data is the most valuable commodity. The problem is that it out-dates really fast unless it is continuously updated by everyone. This means that notes from meetings, phone logs, emails received/ sent, and any other piece of information about each contact belongs in your CRM so all can benefit from it.

THE SALES FUNNEL MUST BE KEPT UP-TO-DATE WITH NOTES AND CHANGES IN STATUS AT ALL TIMES

Whether a new decision maker is added or another competitor has been detected, everybody involved must have access to this information so your opportunities are processed through your sales funnel as swiftly and effectively as possible.

MARKETING, SALES, AND OTHER TEMPLATES NEED TO BE UNIFIED AND STORED IN A CENTRAL LOCATION

When team members use and apply different templates (such as quotations, proposals, etc.), it doesn't look professional. With Zoho's integrated templates and document management solutions, you will make sure that all communications have the same look and feel at all times.

CRM'S COME WITH A BUNCH OF IMPORTANT TOOLS THAT CAN SAVE YOUR TEAM A GREAT DEAL OF TIME

Any task or function that is repeated over and over is redundant and must be automated. This will not only free up your team's time, but ensure and provide consistency and harmony across your marketing, sales, and business functions so your business comes across as the professional organization that it is.

USERS CAN VIEW AND ACCESS THE DATA REMOTELY, WHICH IS ESPECIALLY CRITICAL WHEN ON THE ROAD

Imagine you're meeting with a prospect to discuss a hot sales opportunity. Not only do you have access to previous points of contact, but you also have all related files (such as proposals, etc) available at the tip of your fingers. How cool and productive would that be?! This is the way to close a deal right there and then!

Getting you started ...
Ready, Steady, Go!

A successful CRM deployment depends on how carefully it has been planned, configured, and populated with real content, and the extent your team members are on board.

This is why we provide you with an end-to-end solution, spanning from identifying your organization's particular needs, configuring the system so it fits exactly your business requirements, cleaning and importing your data (business contacts, leads, opportunities, etc.), and finally to training your team members so they're all comfortable with this new system and actually use it to its fullest extent.

We will carefully plan and execute your CRM deployment

YOUR CUSTOMER​RELATIONS MANAGEMENT​SOLUTION - YOUR CRM