Skip to main content
About Zoho Commerce

Zoho Commerce

Build and Manage Your Online Store with Zoho Commerce

Course Brief

The Zoho Commerce Onboarding & Self-Deployment Course is designed for entrepreneurs, retailers, and small business owners who want to launch and manage an online store without relying on third-party developers. Whether you’re starting fresh or migrating from another platform, this course takes you step by step through setting up a fully functional ecommerce website using Zoho Commerce.

You’ll begin by learning how to customize your store layout, configure product categories, and manage inventory in real time. The course then covers setting up shipping zones, taxes, and multiple payment gateways including cards, wallets, and COD. You’ll also explore how to manage customer accounts, automate order workflows, and track abandoned carts to boost conversions.

Advanced lessons include SEO configuration, integrating with Zoho CRM and Zoho Marketing Automation, setting up reports and dashboards, and using email alerts to stay on top of daily operations. You’ll also learn how to connect with Zoho Books for invoicing and financial tracking.

By the end of this course, you’ll be able to independently launch, manage, and scale your online store using Zoho Commerce with full confidence.

Curriculum

Chapter 1: Introduction to Zoho Commerce

Lesson 1.1: What is Zoho Commerce and Who Should Use It

Lesson 1.2: Key Benefits of Using Zoho Commerce for Online Stores

Lesson 1.3: Understanding Zoho Commerce’s Core Features and Interface

Lesson 1.4: Zoho Commerce Editions and Pricing

Chapter 2: Getting Started with Zoho Commerce

Lesson 2.1: Creating Your Zoho Commerce Account

Lesson 2.2: Navigating the Zoho Commerce Dashboard

Lesson 2.3: Setting Up Your Store Profile and Business Information

Lesson 2.4: Configuring Store Settings (Time Zone, Language, and General Settings)

Lesson 2.5: Configuring Taxes in Zoho Commerce

Lesson 2.6: Setting Up Payment Gateways in Zoho Commerce

Lesson 2.7: Configuring Currencies and Regional Settings in Zoho Commerce

Lesson 2.8: Setting Up Shipping Zones and Methods in Zoho Commerce

Chapter 3: Building Your Online Store

Lesson 3.1: Adding and Managing Products in Zoho Commerce

Lesson 3.2: Managing Product Categories and Collections in Zoho Commerce

Lesson 3.3: Using Product Attributes and Variants in Zoho Commerce

Lesson 3.4: Managing Digital Products and Downloads in Zoho Commerce

Chapter 4: Designing Your Online Store

Lesson 4.1: Choosing and Customizing Store Themes in Zoho Commerce

Lesson 4.2: Customizing Navigation Menus and Store Layouts in Zoho Commerce

Lesson 4.3: Designing Product Pages for Better Conversions in Zoho Commerce

Lesson 4.4: Adding and Managing Banners and Sliders in Zoho Commerce

Lesson 4.5: Managing Discounts, Coupons, and Promotional Campaigns in Zoho Commerce

Lesson 4.6: Managing Product Reviews and Ratings in Zoho Commerce

Lesson 4.7: Managing Abandoned Cart Recovery in Zoho Commerce

Chapter 5: Managing Orders and Inventory

Lesson 5.1: Processing and Managing Orders in Zoho Commerce

Lesson 5.2: Handling Returns, Refunds, and Cancellations

Lesson 5.3: Managing Inventory and Stock Levels

Lesson 5.4: Setting Up Low-Stock Alerts and Notifications

Lesson 5.5: Using Zoho Inventory Integration for Advanced Stock Management

Chapter 6: Marketing and SEO Tools in Zoho Commerce

Lesson 6.1: Optimizing Product Pages for SEO in Zoho Commerce

Lesson 6.2: Configuring Meta Tags, Keywords, and Alt Text

Lesson 6.3: Using Discount Coupons, Gift Cards, and Promotions

Lesson 6.4: Creating and Managing Abandoned Cart Emails

Lesson 6.5: Setting Up Email Campaigns with Zoho Campaigns Integration

Lesson 6.6: Enabling Customer Reviews, Ratings, and Testimonials

Lesson 6.7: Using Blogging Tools in Zoho Commerce for Content Marketing

Lesson 6.8: Integrating Zoho Commerce with Zoho PageSense for Conversion Optimization

Lesson 6.9: Setting Up Google Analytics and Tracking Codes in Zoho Commerce

Lesson 6.10: Leveraging Social Media Marketing Integrations in Zoho Commerce

Lesson 6.11: Configuring Loyalty Programs and Reward Points in Zoho Commerce

Chapter 7: Analytics and Reporting in Zoho Commerce

Lesson 7.1: Overview of Zoho Commerce Reports and Analytics

Lesson 7.2: Pre-Built Reports for Sales, Customers, and Products

Lesson 7.3: Creating Custom Reports for Store Performance

Lesson 7.4: Building Dashboards to Monitor Store KPIs

Lesson 7.5: Scheduling and Sharing Reports with Stakeholders

Lesson 7.6: Monitoring Sales Performance and Revenue Reports

Lesson 7.7: Tracking Customer Behavior and Purchase Patterns

Chapter 8: Integrations with Other Zoho Apps and Third-Party Tools

Lesson 8.1: Integrating Zoho Commerce with Zoho CRM

Lesson 8.2: Connecting Zoho Commerce with Zoho Books and Zoho Inventory

Lesson 8.3: Integrating Zoho Commerce with Zoho Campaigns and Zoho Marketing Automation

Lesson 8.4: Using Zoho Analytics for Advanced Commerce Reporting

Lesson 8.5: Automating Cross-App Workflows with Zoho Flow

Lesson 8.6: Third-Party Integrations (Payment Gateways, Shipping Providers, Marketplaces)

Chapter 9: Security and Data Management

Lesson 9.1: Managing Data Security, Roles, and Profiles in Zoho Commerce

Lesson 9.2: Enabling GDPR and Compliance Settings in Zoho Commerce

Lesson 9.3: Backup and Export Options for Store Data in Zoho Commerce

Lesson 9.4: Configuring Two-Factor Authentication and Access Controls in Zoho Commerce

Chapter 10: Final Setup Checklist and Ongoing Support

Lesson 10.1: Final Setup Checklist for Zoho Commerce

Lesson 10.2: Accessing Zoho Support and Resources

Lesson 10.3: Best Practices for Continuous Improvement in Zoho Commerce

Legal Notice

The content of this onboarding course is provided for educational and instructional purposes only. All information is based on the current functionality of Zoho products at the time of development. Zoho frequently updates its solutions, and while we strive to keep course content accurate and up to date, Pinnacle Business & Marketing Consulting, LLC is not responsible for any discrepancies, changes, or feature updates made by Zoho Corporation Pvt. Ltd. after course publication.

“Zoho” and all related product names and logos are trademarks of Zoho Corporation Pvt. Ltd., used here under fair use for training purposes. This course has been independently developed by Pinnacle Business & Marketing Consulting, LLC, an authorized Zoho Partner since 2020, and is not directly affiliated with or endorsed by Zoho Corporation Pvt. Ltd.

By using this course, you acknowledge that all materials are protected by copyright and may not be copied, distributed, or reused without written permission from Pinnacle.