Zoho SalesIQ

Turn Website Visitors into Customers with Zoho SalesIQ

What is Zoho SalesIQ?

Zoho SalesIQ is a live chat and website visitor tracking platform that helps you engage visitors, qualify leads, and provide real-time customer support. It enables your sales and support teams to interact with prospects while they browse your website, giving you a direct channel to answer questions, overcome objections, and close deals faster.

With advanced visitor tracking, intelligent chatbots, and customizable engagement rules, SalesIQ transforms your website from a passive asset into an active sales and service channel. You can monitor behavior, score leads based on engagement, and trigger automated messages to guide visitors through the funnel.

Whether you’re a startup looking to improve conversions or an established business focused on proactive support, Zoho SalesIQ gives you the tools to make every visitor count.

What makes it such a great Solution?

Zoho SalesIQ helps you connect with website visitors at the right moment. It combines live chat, lead scoring, analytics, and automation in one platform, so your team can be more responsive, informed, and effective without adding complexity to your workflow.

How does it empower my Business?

Zoho SalesIQ gives your business a complete toolkit to engage, convert, and retain customers. With live chat, your team can answer questions instantly, solve issues before they become problems, and build trust with every interaction.

The platform tracks how visitors navigate your site and scores them based on behavior and profile data. You can segment leads, assign chats to the right team, and deliver personalized experiences at scale. Chatbots can handle common queries, qualify leads, and book meetings while your team focuses on high-value conversations.

SalesIQ also offers in-depth analytics, visitor journey insights, and custom reports to help you fine-tune your engagement strategy. Whether it’s for lead generation, customer support, or product onboarding, Zoho SalesIQ ensures your team is always available, responsive, and data-driven.

What are the Modules that are included?

Zoho SalesIQ includes:

Live Chat and Visitor Engagement
Website Visitor Tracking
Lead Scoring and Segmentation
Chatbot Builder
Proactive Trigger Automation
Departments and Operator Routing
Mobile App for Agents
Analytics and Reporting
Branding and Customization
CRM and Help Desk Integration

What are the main Features and Functions?

Real-time chat with website visitors
Lead scoring based on behavior, location, and referral source
AI-driven chatbot builder with drag-and-drop interface
Proactive triggers based on scroll depth, time on page, or actions
Support for multilingual chat and canned responses
Screen sharing and voice call options from chat
Chat routing by department, availability, or location
Customizable chat widgets, forms, and branding
Integration with Zoho CRM, Desk, Campaigns, and more
Detailed visitor reports and engagement analytics

What are some of the Typical User Cases?

Sales teams use Zoho SalesIQ to convert high-intent visitors into qualified leads directly from the website.
Marketing teams track campaigns by analyzing visitor behavior and engagement levels.
Support agents assist users in real time, reducing ticket volume and improving resolution time.
Consultants and service providers use chatbots to pre-qualify inquiries and direct them to the right expert.
SaaS businesses use the platform to onboard users, offer product walkthroughs, and reduce churn.

Does it integrate with other Zoho Solutions?

Yes. Zoho SalesIQ integrates natively with Zoho CRM, Zoho Desk, Zoho Campaigns, Zoho Analytics, Zoho Marketing Automation, and Zoho Pagesense. This makes it easy to unify your marketing, sales, and support operations.

Practical Example of Integration

Let’s say a visitor lands on your website from a Zoho Campaigns email. SalesIQ identifies the campaign source, tracks their behavior, and scores their interest. If the visitor opens the pricing page and stays for more than 60 seconds, a proactive chat message appears offering assistance.

If the visitor responds, the conversation is logged in Zoho CRM under the lead’s record. If support is needed, the chat can be routed to Zoho Desk as a ticket. Meanwhile, Zoho Analytics pulls this engagement data into a report showing which campaign generated the most qualified leads and conversations.

This connected workflow helps your team engage smarter, act faster, and deliver better results with less manual effort.

Pricing and Scalability

Zoho SalesIQ offers flexible plans for businesses of all sizes. Whether you’re a startup with a small team or an enterprise with multiple departments, there’s a pricing tier that fits your needs.

Plans include:

Free
Basic
Professional
Enterprise

Each plan adds more automation, integrations, operators, and customization options. Monthly and annual billing options are available.

Click here to view Zoho SalesIQ plans and pricing

Get a Free Trial Subscription. No Commitments, Just Results!

Start using Zoho SalesIQ today with a free trial and discover how easy it is to connect with your website visitors in real time. No credit card required and no setup costs.

Install the widget, start your first chat, and watch your engagement and conversion rates improve instantly.

No hassle, no contracts, just smarter conversations from day one.

Free Onboarding Courses to Help You Succeed from Day One

Legal Notice

“Zoho” and all Zoho product names and logos are trademarks of Zoho Corporation Pvt. Ltd. At Pinnacle Business & Marketing Consulting, LLC, we proudly offer expert consulting, implementation, and training services for Zoho solutions. As an authorized Zoho Partner since 2020, we bring hands-on experience and deep product knowledge to help you get the most out of your Zoho subscription. While we are not owned or operated by Zoho Corporation, our services are designed to align with Zoho’s best practices and empower your business to grow.

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