Zoho Survey

Create Smarter Surveys and Capture Meaningful Insights with Zoho Survey

What is Zoho Survey?

Zoho Survey is a comprehensive online survey platform designed to simplify the process of creating, distributing, and analyzing surveys. Whether you’re gathering customer feedback, conducting market research, running employee evaluations, or organizing event polls, Zoho Survey offers the flexibility and control you need.

You can build surveys from scratch or use ready-made templates, customize every aspect of your form, and apply branching logic to personalize the respondent’s path. The platform supports over 25 question types and offers multilingual surveys for a global reach. Once distributed via email, social media, or embedded on your website, responses start streaming in real-time, complete with visual reports and cross-tab analyses.

Advanced features like custom variables, white-labeling, piping, and offline surveys make it suitable for complex data collection needs. You can even trigger automated workflows based on responses or sync data with other tools in your Zoho suite for seamless action.

Zoho Survey puts powerful data collection and analysis tools in your hands, without needing coding or IT support.

What makes it such a great Solution?

Zoho Survey is powerful yet easy to use. It combines professional-grade survey features with an intuitive interface, real-time analytics, and seamless integration with other business tools. It empowers any team to collect high-quality data that drives smarter decisions without relying on external consultants or complex systems.

How does it empower my Business?

With Zoho Survey, you can achieve a wide range of goals across different domains.

Businesses can capture customer satisfaction scores, conduct product research, and evaluate service performance.
HR departments can run employee engagement and exit surveys to improve workplace culture.
Event planners can gauge attendee preferences, measure satisfaction post-event, or conduct registration feedback.
Educators and researchers can conduct academic surveys, quizzes, and student evaluations with full anonymity controls.
Marketing teams can perform brand awareness studies, A/B test concepts, or collect leads via embedded survey forms.

The built-in reporting dashboard provides real-time visualizations, and filters help drill down into segmented insights. With integrations to CRM, Desk, Campaigns, and Sheets, you can take immediate action based on responses, like triggering follow-up emails, escalating issues, or updating contact records.

Whether you’re running a one-off survey or automating continuous feedback loops, Zoho Survey helps you capture the voice of your audience and turn it into actionable intelligence.

What are the Modules that are included?

Survey Builder
Question Library
Logic Rules (Skip Logic, Branching, Scoring)
Survey Distribution
Response Management
Reports and Analytics
Custom Themes and White Labeling
Offline Surveys

What are the main Features and Functions?

Drag-and-drop survey creation
25+ question types
Advanced branching and logic
Custom variables and piping
Real-time analytics and cross-tab reporting
Email, social media, QR code, and embed distribution
Multilingual surveys
Offline survey capability
Password-protected and anonymous surveys
GDPR compliance
Custom thank-you pages and redirects

What are some of the Typical User Cases?

A customer service team uses Zoho Survey to measure satisfaction after support tickets are closed.
An HR manager collects employee feedback on a new policy rollout via internal surveys.
A marketing agency runs pre-launch product testing surveys to segment user reactions.
A school conducts annual student surveys to assess course quality and teaching effectiveness.
An event organizer distributes a post-event feedback form to improve next year’s experience.

Does it integrate with other Zoho Solutions?

Zoho Survey integrates seamlessly with Zoho CRM, Zoho Campaigns, Zoho Sheets, Zoho SalesIQ, and Zoho Desk. This allows you to push survey responses directly into CRM records, trigger email campaigns based on feedback, or even display surveys within live chats or customer support touchpoints.

Practical Example of Integration

A customer success manager in yourcompany uses Zoho Survey to collect NPS scores after onboarding calls. Responses are pushed to Zoho CRM, updating the contact’s record with a satisfaction tag. If the score is low, a task is automatically created in Zoho Desk for the support team to follow up. For promoters, Zoho Campaigns sends a referral invitation. The entire flow is automated, personalized, and synced across the customer lifecycle.

Pricing and Scalability

Zoho Survey offers flexible pricing suitable for startups, small businesses, and large enterprises alike. The free version provides unlimited surveys with up to 10 questions and 100 responses per survey—perfect for casual use. Paid plans unlock advanced features like logic, white labeling, piping, and integrations, with options to scale usage as your needs grow.

Zoho Survey offers the following subscription tiers:

Free Plan
Plus
Pro
Enterprise

Click here to read more about plans and pricing details.

Get a Free Trial Subscription. No Commitments, Just Results!

Get started with Zoho Survey today at no cost and discover how effortless feedback collection can be. The free trial gives you access to essential survey features, logic tools, and real-time reports, no credit card required.

Explore the platform, launch your first survey, and see how it helps you gather insights and make smarter decisions. No pressure, no contracts, just the opportunity to understand your audience better.

Free Onboarding Courses to Help You Succeed from Day One

New to Zoho Survey? Our free onboarding course gives you everything you need to hit the ground running. Learn how to set up, customize, and master the platform step by step. No cost, no pressure, just expert guidance.

Start learning now and unlock your Zoho Survey’ full potential.

Legal Notice

“Zoho” and all Zoho product names and logos are trademarks of Zoho Corporation Pvt. Ltd. At Pinnacle Business & Marketing Consulting, LLC, we proudly offer expert consulting, implementation, and training services for Zoho solutions. As an authorized Zoho Partner since 2020, we bring hands-on experience and deep product knowledge to help you get the most out of your Zoho subscription. While we are not owned or operated by Zoho Corporation, our services are designed to align with Zoho’s best practices and empower your business to grow.