Blog tagged as Customer Experience

Boost customer lifetime value with smart upselling and cross-selling techniques. Learn how to increase revenue, personalize offers, and use Zoho tools to turn one-time buyers into long-term loyal customers.

Planning a corporate event takes longer than most expect. From setting objectives to post-event follow-up, the process can span 2 to 6 months. Starting early ensures better quality, lower costs, and a smoother experience for everyone involved.

Direct marketing drives immediate action, while relations marketing builds long-term loyalty. Using both ensures quick wins and lasting customer value, making them essential partners in any business strategy.

B2B and B2C marketing aren’t just different acronyms. They’re completely different worlds. Learn how they diverge in buyer behavior, sales cycles, messaging, and channels so you can tailor your strategy for maximum impact.

Zoho Survey is more than a form builder—it’s a powerful tool for collecting and acting on customer feedback. Learn how to design effective surveys, integrate with other Zoho apps, and turn responses into business growth.

WhatsApp is personal—don’t abuse it with unsolicited marketing. Messaging users without consent is intrusive, annoying, and potentially illegal. Only use WhatsApp when users willingly opt in, and always give them an easy way to opt out.

Ethical marketing means being honest, respecting consent, staying transparent, and avoiding manipulative tactics. Overdeliver instead of overpromise. The result? Long-term trust, loyalty, and success that lasts beyond the next sale.

Word of mouth marketing is the most powerful tool in today’s connected world. By listening, engaging, and responding authentically, brands can turn customers and media into advocates—boosting trust, recall, and business growth without relying on paid ads.

Automating customer support may seem smart, but it’s driving customers away. People want people, not machines. Invest in real, trained service reps—they build trust, convert better, and create lasting relationships that bots never will.